Article 1 — Definitions
- Offer: any proposal made by How Siam’ple regarding Products/Services via the website, email, or social media.
- Customer: any natural person (consumer) or legal entity (business) that enters into an Agreement with How Siam’ple.
- Digital Content / Product(s): including but not limited to e-books, guides, templates, checklists, digital downloads, and any online modules supplied without a physical medium.
- Services: supporting online services that provide access to Digital Content (no subscriptions).
- Pre-order: a purchase made before the publication/availability of Digital Content.
- Agreement: the distance contract concluded upon successful order/registration and payment.
- Right of Withdrawal: the consumer’s right to withdraw from a distance contract within the statutory 14-calendar-day cooling-off period, in accordance with Articles VI.47 et seq. of the Belgian Code of Economic Law (WER).
- In Writing / Written: by email or registered letter.
Article 2 — Applicability
2.1 These Terms apply to every Offer, order and Agreement of How Siam’ple.
2.2 Any terms of the Customer are excluded unless expressly accepted in Writing.
2.3 The most recent version applies; publication on the website counts as notice of changes.
2.4 In case of discrepancies between language versions of these Terms and Conditions, the Dutch version shall prevail.
Article 3 — Offer and Formation of the Agreement
3.1 Prices are in EUR and [incl./excl.] VAT according to the regime applicable to How Siam’ple; any additional costs are clearly shown before checkout.
3.2 Obvious errors or mistakes (e.g., typos or unrealistically high discounts) do not bind How Siam’ple.
3.3 The Agreement is concluded once the Customer completes the order flow and payment is successful.
3.4 For Pre-orders the Customer acknowledges delivery/access will occur at release; release dates are indicative.
Article 4 — Delivery and Access (Digital Content)
4.1 Delivery of Digital Content occurs by download and/or access to an online environment.
4.2 For Pre-orders: access/delivery is provided at release. In case of a technical interruption, How Siam’ple will use reasonable efforts to restore access promptly (obligation of means).
4.3 Access is personal and non-transferable; sharing, reselling, or simultaneous third-party use is prohibited.
Article 5 — Price, Invoicing and Payment
5.1 Payment is made in advance via the offered payment methods or, if applicable, by invoice (payment term: 8 calendar days).
5.2 In case of late payment, access may be suspended. Statutory late-payment interest and reasonable collection costs may apply as permitted by law.
5.3 Discounts, promotions or bundles are tied to the specific promotion and are non-cumulative unless stated otherwise.
Article 6 — Right of Withdrawal and Cancellation (Consumers)
6.1 Standard rule for pre-orders of Digital Content: the consumer has a 14-calendar-day cooling-off period starting from the order date. Within this period the consumer may withdraw/cancel without giving reasons.
6.2 After the 14-day period the right of withdrawal no longer applies, even if the release occurs later.
6.3 To exercise the right of withdrawal, the consumer must send an unequivocal statement by email to info@howsiample.com. The Model Withdrawal Form (see Annex) may be used but is not mandatory.
6.4 Where the consumer is entitled to a refund, repayment will be made within 14 days of the withdrawal notice, using the same payment method where reasonably possible.
6.5 For information: the law allows the right of withdrawal for Digital Content to lapse as soon as delivery begins and the consumer has expressly consented to such delivery during the cooling-off period and acknowledged the consequent loss of the right of withdrawal. How Siam’ple does not apply this exception by default for Pre-orders delivered later than 14 days.
Article 7 — Conformity and Use
7.1 How Siam’ple performs with care and professionalism on an obligation-of-means basis. Outcomes depend in part on the Customer’s efforts and starting situation.
7.2 The Customer ensures a suitable device/software environment and correct (login) details. Issues caused by the Customer’s own software, device settings or network remain the Customer’s responsibility.
Article 8 — Intellectual Property and Licence
8.1 All content (texts, layouts, templates, e-books, videos, audio, modules, downloads) remains the property of How Siam’ple or its licensors.
8.2 The Customer receives a non-exclusive, non-transferable licence for personal use.
8.3 Copying, sharing, publishing, reselling or otherwise commercially exploiting content is prohibited without prior Written consent.
Article 9 — Promotions, Bonuses and Pre-order Benefits
9.1 Temporary promotions, bundles or bonuses (e.g., an extra template) are promotion-specific and not redeemable for cash or other benefits.
9.2 How Siam’ple may adjust conditions or availability of bonuses during the promotion period, without prejudice to rights already granted.
Article 10 — Liability and Force Majeure
10.1 How Siam’ple is not liable for indirect or consequential damages (including lost profit/revenue or data loss), to the extent permitted by law.
10.2 In the event of an attributable fault, total liability is limited to the invoice amount of the relevant order.
10.3 Force majeure (including outages at hosting/payment providers, illness, pandemics, power/internet failures, governmental measures) suspends obligations for the duration of the event.
10.4 How Siam’ple may engage carefully selected third parties (hosting, payment providers) to perform (parts of) the Agreement.
Article 11 — Privacy and Data Processing
11.1 Personal data are processed in accordance with the Privacy Policy available on the website.
11.2 Processing is necessary for ordering, delivery and invoicing (legal basis: performance of the Agreement; legitimate interest where appropriate).
Article 12 — Complaints and Disputes
12.1 Complaints regarding invoices or delivered Products/Services must be reported within 8 calendar days of discovery via info@howsiample.com.
12.2 Consumers may also contact the Consumer Mediation Service (Consumentenombudsdienst). This does not affect the right to bring legal proceedings.
12.3 Consumers may also use the European Online Dispute Resolution (ODR) platform: ec.europa.eu/consumers/odr.
Article 13 — Changes
13.1 How Siam’ple may amend these Terms. For ongoing orders, the Terms confirmed at the time of purchase continue to apply.
13.2 The current version is always available on the website.
Article 14 — Governing Law and Jurisdiction
14.1 These Terms and any Agreement are governed by Belgian law.
14.2 The courts of the judicial district of Brussels have exclusive jurisdiction, without prejudice to mandatory consumer jurisdiction rules.
Annex — Model Withdrawal Form (Consumers)
(Complete and send this only if you wish to withdraw from the contract within the legal period.)
— I/We [name of consumer(s)] hereby withdraw from my/our contract for the purchase of the following digital content: [description]
— Ordered on [date]
— Name of consumer(s): […]
— Address of consumer(s): […]
— IBAN (if required for refund): […]
— Signature of consumer(s) (only if this form is notified on paper): […]
— Date: […]
— Send to: info@howsiample.com